My presentation at the Learning Technologies Summer Forum in London two weeks ago concluded with the advice to help people be more explicit in their work. Leading up to that conclusion, I showed how the nature of work is changing. We are moving into a creative economy, as Gary Hamel says. Customized work, with high task variety, is becoming the norm. Routine work is being replaced by software and robots. Formal instruction cannot keep up with workplace needs, so there is an increasing requirement to support informal learning and the sharing of implicit knowledge. Finally, much of what we produce at work today is intangible.
Here is the video recording: enterprise social technologies, learning & performance