Posts Categorized: Performance Improvement

Training Evaluation: a mug’s game

“Efficiency is doing things right. Effectiveness is doing the right things.” – Peter Drucker Dan Pontefract is quite clear in Dear Kirkpatrick’s: You still don’t get it: Let me be clear – training is not an event; learning is a connected, collaborative and continuous process. It can and does occur in formal, informal and social… Read more »

Will's Learning Landscape Model

Will Thalheimer has developed the Learning Landscape Model and created this 13 minute video to explain it. Overall I find the model useful, though I would replace “Learning” (at 2:15) with “Instruction”, because that’s really what training departments provide in order to promote on-job-performance. It is also good to see on-job-learning as part of the… Read more »

Corporate Learning’s focus

Inspired by Jay Cross, Amanda Fenton asks how her Corporate Learning department could better meet the needs of employees. I think these are excellent questions and the answers form the basis of addressing how to integrate work and learning in the enterprise. Q1) Close to 80% of learning happens informally and 20% formally, yet we spend… Read more »

A curved path to social learning

When I was introduced to Charles Jennings’ C-Curve for learning & development (L&D) I wrote about it in the transition to networked accountability. Charles’ C-Curve is a model in practice, based on his experience as CLO of Reuters. I see a parallel between this migration of the L&D department and the social order necessary to… Read more »

You need the right lever to move an organization

Klaus Wittkuhn wrote an excellent article on the systemic approach required in human performance analysis in the March 2004 edition of Performance Improvement published by ISPI. A key concept in the article is that you cannot engineer human performance. Human performance is an emergent property of an organization, and is affected by multiple variables. Therefore… Read more »

Organizational change, unpacked

In the evolving social organization, I included a table with several descriptive terms, which Amanda Fenton suggested needs to be “unpacked”. Simplicity basic hierarchy Complication bureaucracy Complexity wirearchy Organizational Theory Knowledge-Based View Learning Organization Value Networks Attractors Stakeholders (vision) Shareholders (wealth) Clients (service) Growth Model Internal Mergers & Acquisitions Ecosystem Knowledge Acquisition Formal Training Performance… Read more »

PKM Workshop – Toronto 13 November 2010

Update: This course was cancelled and is re-scheduled for 1 April 2011. If interested, please contact the iSchool and let them know. I am also available for private workshops. I’m offering a one-day course at the iSchool Institute (University of Toronto). “In the period ahead of us, more important than advances in computer design will… Read more »

Agility through collaboration

Instead of factory-style production teams, agile programming uses far fewer, but better, programmers. The principles of communicating, focusing on simplicity, releasing often and testing often are also applicable to developing good instructional programs. Does instructional systems design (ISD) need more agility? An ISD project team should be able to return to the Analysis or Design… Read more »

Leveraging collective knowledge

This week, a few related knowledge management (KM) articles crossed my path and I’d like to weave them together. Here’s a model that shows how KM has progressed over the past 15 years. Nancy Dixon discusses three eras of knowledge management as moving from Explicit Knowledge (document management) to Experiential Knowledge (communities of practice; expertise… Read more »