[...] I have noticed that many large organisations have this tendency to slap on the training bandaid once any issue has been labelled a human performance issue. Training that is not directly related to performance wastes time, bores workers and costs money. Here is a general diagram of the high level process of performance analysis [scroll down], and here is another showing several of the barriers to performance. These posts, and the diagrams, are Creative Commons licensed, so go ahead and use them. You might even save some money. …