Happening upon this site when searching for similar problems, my connection was constantly dropping and Aliant was giving me the runaround. I decided to test my speeds, and low and behold, I am supposed to have High Speed Ultra, but am averaging 1.2MB...

So, I went into the Aliant chat room, and this was the conversation:

Joel: I am currently subscribed to the Aliant Ultra High Speed package
Joel: But my download speed is usually 1,200 kbps when I am supposed to get up to 8m000 kbps
Joel: 8,000
Justin: May I get your phone number please?
Joel: *******
Justin: Can you try the following website: http://speed-test.aliant.net and tell me what your Transfer rate is?
Joel: sure, one moment
Justin: Your transfer rate should be somewhere between 400 kbps and 600 kbps, depending on your location.
Joel: still downloading..
Justin: Can you see the Transfer rate in the download window?
Justin: You don't have to download the whole thing, I just need to know what the transfer rate is.
Joel: 140kb/sec
Joel: and dropping
Justin: OK, I will send this off to our network group to make sure your line is configured for Ultra. Try this website again tomorrow morning, once the changes are made, you should notice a significant difference.
Joel: ok, thank you
Justin: You might want to reboot your DSL modem tomorrow morning as well, to make sure it picks up the proper configuration.
Joel: ok I will

Seriously, there seems to be enough of us out there, this should be brought to the media's attention so we can shine a spotlight on this crap!