In reply to Harold Jarche » Born in a storm.

ChasmsThanks for the comment, Dave. You mention Moore's chasm, which is one way that I describe my own business, and I wonder if a factor in the digital divide is that there are more and more chasms appearing around every corner. It's what I describe as life in perpetual Beta.
I think that you're right, in that the technology part of education/training has focused too much on new features and not enough on helping people be comfortable with the technology. I don't think that will change much, so there's a niche opportunity to provide that wraparound support. I guess that's one reason that LMS/LCMS vendors do well in the educational marketplace. Clients want a single solution provider rather than small pieces loosely joined.