This week we finally decided to pay for Highspeed internet through Aliant as it just became available in our area a few months ago. Upon the moring of officially deciding, I called the "Business Internet Service" number listed under Aliant in our phone book to order the service. This is when the problems began.

First, the lady that answered this number told me that I had chosen the "wrong option" upon calling the number, however the only options given to me were "Press #1 for English, or #2 for French". She then gave me a second number which took me to another lady who said that I had called the wrong number despite it being provided by another Aliant employee. She then gave me another number, which upon calling, re-routed me back to her. She was quite confused by this, and gave me a fourth number, which finally took me to a gentlemen who knew what he was doing, however after all of this re-routing and forwarding, he could only deal with Residential Internet Customers, not Business as I had originally dialed.

He gave me another number, which by then I was so frustrated with the word "Aliant" I decided I would try again the next day. The next morning I called the given number, and found myself talking to a girl in Nova Scotia (I live in New Brunswick). Upon some confusion on her part, I was put on hold for 17 minutes and had another female pick up who after some trouble clarifying if she was the right person I needed to be talking to (and asking "Where do you pay your monthly phone bill at?" to which I responded, followed by her saying "I'm not familiar of that location") we finally got it straightened out, however she became very rude about my consistent implying that I would choose "Expree (Self) Installation", instead of "Professional Installation", a saving of $65. She continued to repeat "Sir, we just send you the package... at a later date a service rep will come and install the package into your phone jack and computer, we are not troubleshooters". She would not let me choose the Self-Installation option and acted as though such an option didn't exist despite there website.

So after 2 days of constant hassle, I finally decided to do what I should have done and ordered online. Once that is completed, I'm very much looking forward to dealing with these problems that people are having upon getting ther connection setup.