Roughly a month ago Aliant ran fiber optics down our street. Coincidentally, that evening, our internet was deathly slow. I contacted the lovely people at Aliant regarding the slow speed. The first gentleman I talked to was quite helpful and got me to run a speed test. My download speed never got above 112 bytes/sec. The tech said "wow, you do have an issue. He got me to try a few things that should fix the issue, but I had to leave, before finishing so, he said to call back when I returned. I asked if we had to go through the same things when I call back and he told me no, just get the tech to look at the history of my issue and he would continue where we left off.

Well, roughly 1 hr later, I call back and mentioned this to the tech. He got me to do a speed test. I informed him that we've already done that and tried other things that should all be stated in my history. He informed me that he must start from scratch if I want the issue resolved. Once again, I never got over 112 bytes/sec. When I told him this, he said, oh, thats fine. Excuse me I said? He said 112kb/sec is fine. I corrected him and said it was 112 BYTES/sec. He argued with me saying it can't be because I have high speed. DUH, I'm paying for hi-speed, but clearly, at 112 bytes/sec, it is not hi-speed. This is why I was calling them. He proceeded to argue with me repeatedly that I had to be mistaken. It never got resolved and he had the nerve to ask if he answered all my questions...thanks for choosing Bell Aliant. I hit the phone so hard, it flew into pieces.

The next day, I did talk to a rather nice lady and she got me sceduled for a tech to come to the house on a Thursday between 8 and 11. It was only Monday, but Thursday was the ealiest she could get me one. I told her fine, but because nobody is home during the days, someone would have to call me at work so I could come home and let them in. On WEDNESDAY, I come home from work to find a tag on our door stating that a tech was by, but they have to get in the house to diagnose the issue. Once again I called and they rebooked me for Thursday. I once again told them they had to call me at work. Thursday I come home to another door tag. Once again I called, this time steaming mad and they rebooked me for Saturday. NOT ACCEPTABLE. I want someone here at 5 today because clearly they tech is not capable of phoning me to come home from work, so they can come after my work day is done.

A tech showed up around 5:15 and did appear to fix the issue.

Well, the following Monday we noticed the phones aren't working. DEAD. So, once again, I call Aliant. I go through the same process of giving them my work #. Once again, a tech shows up without calling me. After another try they came at 5 after we were home and appears to have fixed the issue.

Two days ago, we noticed our phones were dead again. Today, I came home to the dreaded door tag saying there was nobody home. What makes it worse, I called twice today to confirm the work order had instructions to phone me at work.

So, I went back into work to call them from my work phone as I do not have a cell. I demanded to speak to a supervisor and she told me she would get a tech to call me back this evening. "what number can you be reached at" she said. I said I can't as my #@$!& phones do not work and I had no intention of waiting around at my workplace all night waiting for a call that likely would never occur.

Tomorrow, I am booked for a tech to come to the house. Will the saga continue?

Aliant has the absolute worse customer service I have ever seen.