Somebody mentioned about on-line chat with Aliant reps... Well I had that experience. First I had to wait about 20 min before somebody appeared in the chat. After that there was no "Hello" no "sorry for the delay" or any standard expression that should accompany any customer service. The question appeared "How can I help you" which at that point sounded to me like "What U want?". I explained the things I would like to get an answer for. My first question was whether or not the company service has some restrictions on the Internet usage particularly for Voice over IP. The answer given was simplicity at its best. "You should call Customer Service". I decided to try the second attempt. So I asked "Do you allow all the ports open on the Internet Connection?" And guess what the answer was? Surprise, surprise... exactly the as the first time with an indication of irritation by adding "Sir". Right! This is exactly I had been waiting for about 30 min to hear that I need to call. I did not try to figure out what was the purpose of such "on-line service" though it would be interesting to know what the reason is paying someone whose only responsibility would be to say "Call a customer service."