thanks for calling me a geek ;) and yes. aliant does SOME outsourcing.. but not much. Aliant CSR's are on 6 month terms for tech/service/repair depts.. after 6 mths.. they get the boot.

I found this article useful tho, so thanks. Because some customer I do talk to are very irate with their service.. ecspecially at this time as we have unveiled Aliant Tv/Internet and it being back to school. We're backed up, with everyone wanting aliant service..

One thing about Eastlink home phone, You lose power, you lose your phone. they have an estimated 5 hrs of back up time after your power goes out. It usually lasts about maybe 2 hrs.. and then your SOL....