Just a few days ago I contacted bellaliant troubleshooting one of my online games. Before they did anything I had the standard 7mbps and about 45 ms ping to most places, with 0% packet loss (i figured that packet loss was the problem though none was being shown). The next day, my speed was back to the old 5 mbps and my ping times were about 68 ms with packet loss of 2-5%. So I contacted them again and asked what they had did. They said the connection was unstable at such high speeds so they dropped it down, i didn't even mention the packet loss problem they had created.I told the rep. that it wasn't a serious enough problem that they needed to saw off 2 mbps of my bandiwdth (300 kb/s). So he kindly asked if i would like it bumped back up. I said sure then no response for 20 minutes, apparentl he "was talking to the testing team on the phone". anyways. he said my speeds should now be 7 mbps again. nope, just 5 with packet loss still a problem. I'm talking with them online again now. Will get back to you all. I'm considering going with Netbundle again now that they have new speed packages and unlimted phone for $39.95.month plus $49.95 for 3 mbps up and down.