I've tried SmartDraw back in the version 4-5 days, small, efficient, interesting concepts on some features. It looked very promising but somehow it lost its way. Probably because it focused on the wrong features and customers. They are targeting for the average joe who just want cookie cutter templates. Even professionals who want to use it cannot customize it the way the want it without big hassles.

Website looks very professional
Marketing is doing very well

But product is not as good as they hype it to be.

Hope we have a another ex-SmartDraw coming up from another startup company with better vision. So long SmartDraw...