I just bought Rossett's new book myself. Alas, performance support is one of those solutions you often have to smuggle in under the guise of training, because far too many people think in terms of dosages.

One project I worked on recently involved web-based training for one of those mandatory-awareness topics (like EEO policy, safety, or sexual harassment). One requirement was that the online version had to take two hours to complete.

Why? Because, in at least one state, supervisors by law must complete two hours of training in this topic.