I encountered the same thing. They had a link for comments on their website at http://www.moncton.ca/wifi but it was only a mailto link.. I thought it was hilarious.

I've emailed them a few comments and suggested they look to Fredericton for a great service example. Right now, it looks like the target market excludes information workers. They want tourists to browse maybe, and as I suggested to them maybe the odd p0rn downloader who won't want to be caught at home. :)

I hope they readjust their service a bit. I mean, there's not even a signal at the public library acros the street.:(

Cheers

Gerard