In reply to Bala.

Thanks for your comment, Bala. Changing behaviour, or addressing soft skills, is less of a training issue than a cultural one. In this case we need agile work environments, not agile ISD. Learning needs to be embedded in the work, "In order to develop the necessary emergent practices to deal with complexity you need to first cultivate diversity [autonomy of each learner] . You also need rich and deep connections, but these are not enough if you don’t also have meaningful conversations [social learning]."