Happy new year, Harold, and lang may yer lum reek.

Your diagram nicely depicts possible responses to performance problems. What's more, you've captured something about "learning" that's bothered me for a while.

Learning is always internal -- that's where the neurons live. Externals, like web pages and ergonomic tools and consultants, can have some influence on whether learning is more or less likely, but there's no direct relationship.

Nuance, of course, doesn't have much of a constituency in large organizations, so we get Learning Management Systems that are mainly FTDs (file/track/display). Nothing wrong with filing, tracking, and displaying, if that's what you want to do -- but as we ought to have, um, learned, those don't necessarily result in learning.

"Long may your chimney smoke," a traditional Scots wish for good things.