I wouldn't even argue that things "are too hard" for people. I think the reality is that most people don't care to learn a new way to do things, when the old way was just as easy.

Just today I wrote about the focus of knowledge management being making things simpler -- yet we seem to stray from this mantra so often. I absolutely, fundamentally agree that making things easier for people is the point -- and you if your project does not adhere to that basic principle, then you deserve to have it fail.

P.S. Fantastic blog! You've got a ton of great content that I'm looking forward to looking at (obviously, my first time here). Keep up the awesome work. :D