I wonder if there's LESS of a need for training staff or if they're needed in a different way? Even when we look at empowering people to be self-directed learners, I still think that there's a need for people to help facilitate the process by providing people with tools, resources and supports--a combination of the digital curator and a facilitator.

I do agree that this will be a hard sell to hierarchical organizations, taking us back to your previous post on dysfunctional workplaces.