This is a great thread! These issues have been weighing on my mind, for I'm trying to work out how people can put this stuff to work. There's no universal answer, for some people have drunk the web 2.0 koolaid and others are repelled by its implications. The changes afoot are so deep that some people will fight the new order until they drop.

For the clued, workplace literacy and what does with it is a no-brainer. Our course, you want people in your organization to share ideas, collaborate, take control of making customers happier, and so forth.

For the unclued, trying to sell the new culture is a waste of breath. Better to attack a few things piecemeal. Chop back on email with wikis. Use RSS to share news. Set up ways to collaborate with customers. Implement some self-service learning. Adopt new techniques that show a high payback compared to traditional means.

The unclued will not reap the benefits of the flexible, fast-moving, transparent, empowered corporation, but they will be better off than those who condemn everything internet as worthless.