Starting with a new coffee machine would be high on my priority list, Ken ;-)

My experience is that unless there is structural change there won't be real change in how we work. As Churchill said, "First we shape our buildings, thereafter they shape us". In order to deal with complexity, our work structures need to be based on a more flexible model - not as rigid as a command & control hierarchy. Compare Al-Qaeda with NATO. As the UK police said,"Al Qaeda is not an organization. Al Qaeda is a way of working ..."

I'm not a guru, but I think that answers lie in - Complexity Theory; Democracy; Biology; Networks; Wirearchy; etc. I'm really interested in the practicalities of creating new work structures that are more effective and I see parts of this in my own work with various nodes & networks around the world.