I completely agree with soft skills being the back bone in helping to make a business successful. I have worked at a lot of different companies over the years, and I am a firm believer that hard skills can be taught and mastered over time, but when it comes to knowing or using soft skills, you either have it or you don’t.

I used to be a flight attendant and one thing that I learned is that customers will become unhappy at some point and you can make it harder on yourself or easier just by listening and making them feel like their issues actually matter. A positive attitude can turn a bad situation into a good one. Customer service is the key. If you try to always do the right thing for the customer, that could make a huge impact in the financial success of your company. I think this is a very good quote to sum things up, "soft skills complement hard skills " (Wikipedia).