But I guess that’s the point at some level. I’m one of those people who lives at the intersection. I work for Mzinga, but I maintain a lot of external relationships - some with customers, some with industry thought leaders like you and Jay, some with clients and prospects… That’s the reality of knowledge workers — boundaries are blurry and people connect wherever the information trail leads them.

This is the key ... perhaps it's real that business and peoples' lives have never been as separated as "management science" seemed to want to make them ?

Perhaps the quest for hyper-efficiency has never come to terms with the notion that people (aka human beings) are involved ?