Harold, great post. The pitch is definitely a problem. I'm concerned that it's too easy to read it as "it's all too difficult, we have no idea what to do so we'll just take random steps".

I'd like to offer a more hopeful prognosis, along the lines of: "what we've found is that by inspiring people with visions, empowering them with tools and supporting their processes, leads to better outcomes in these uncertain areas that trying to train..." and so on.

It's clearly something we're still wrestling with!