[...] In a networked economy, social learning is how we get things done. Training, based on solid documentation of processes and procedures, works well at lower levels of complexity and we can develop best practices. As complexity increases, we need more tacit knowledge, which cannot be documented. Conversation is a prime medium for the sharing of tacit knowledge and is the foundation for collaborative work. We need to communicate in order to collaborate. This is why organizations need to manage what matters – collaboration. …