I have recently been doing a lot of reading on Rittal's "Wicked problems" in the area of design. There were a number of articles in the Design Issues journal that addressed what you have outlined above (of course, I forgot to bookmark or save them when I was reading them, as it was not relevant for my current work). A good source, however, is Richard Buchanan's Wicked Problems in Design Thinking (Design Issues, Spring, 1992).

Most of the articles I read noted how companies tried to make tacit knowledge explicit, yet lost the "knowledge" in the conversion process. Kolb's idea of comprehensive and apprehensive knowledge does a good idea of explaining what happens in the process of making tacit into explicit knowledge.

If tacit knowledge is thought of not as a thing, but rather an understanding in the process and interaction with others, than there cannot be a "capturing" of the knowledge. Rather, tacit knowledge can be used to improve the organization.