To add a bit on the concept of "Training the Organization/System"....

You can look at an organization as a black box. What would happen if you would give an exam to the black box.

Basically you contact the organization to test their knowledge. They could then use any of their internal resources and contacts to do the exam and come back to you within a prescribed period with the answers to the questions.

What you would find is that many organizations could not give you the right answers in their own domains of expertise. Although many individuals within the organization could. Frustrating for the individuals who know all the answers...lol

I have many times contacted organizations with the simplest questions about their own businesses and no one could give me an answer. The expertise was there inside the company but from the outside it sure didn't look like it was.

You can improve each part in a system all you want, it doesn't mean that the total system will be able to respond to situations.

Wirearchy and many of the discussions in this blog have the potential to create the intelligent organization but these semi-neural networks do have to be trained. And training the nodes is different than training the whole.

Organizations learn by doing mistakes and sometimes doing things right. So technically one could create challenges for organizations to help them learn. Its really just an instructional design problem..ah ah

Gilbert