Excellent question from Gilbert.

First off (and slightly pedantic), I think we have always worked to train the organisation over the individual. A significant proportion of training has always been about developing a 'culture' in the workplace - the 'self-development' aspects took second place.

So, I guess part of the answer would be to allow a culture to emerge into the open that is a true reflection of how people are feeling.

Second, if we think *we're* suffering from filter failure and information overload, can you imagine what organisations must be feeling? There are only so many experts and consultants you can bring in to deal with this.

it's a cliche that 'all staff are in marketing'. All staff are in Knowledge Management should become another.