To come back to Harold's question, "How can you be a knowledge worker if you’re not allowed to pick your own tools?".

My sarcastic..lol..answer to this is that if you aren't currently choosing your tools you probably are not a Knowledge Artisan.

But in reality,unless you are production line worker, you are probably "choosing your tools" for certain things and every job is made up of a bunch of tasks each differing in "work type" or "level of complexity". It is a question of mix.

I think that those who want to choose their tools should strive to become knowledge artisans.

But then, true artisans don't choose their tools, they create them.

Gilbert