Interesting post! The distinction between complex and complicated is insightful. The external environment is complex in many industries, but this also counts for internal organizations (often with the downsides of this complexity as a result). I agree that the complexity offers opportunity. I am currently reading about Absorptive Capacity of Organizations (Cohen & Levinthal, 1990; Zahra & George, 2002) and this is an interesting concept in relation to your plea for new organization structures. Organizations need structures, systems and culture that enhance the absorptive capacity of the organization. This enables them, via a network of skilled professionals, to reduce complexity through the absorption of knowledge and generating competitive advantage from this knowledge.