I couldn't agree more, my company is currently in teh process of purchasing a new LMS and i am bringing things to the table that everyone is uncomfortable with. Yes, Ben there is value in SOP training, i work in the medical device industry, i don't think what they are trying to say in this discussion is there is no need for formalized training, but the delivery could be changed. To ensure retention, the retention during the formalized training process is below the estimated average of 8%. Learning is doing, seeing, talking and discussing.