Hi Harold,

Trust, the cornerstone of Social Capital, the mantra of Knowledge Management, and an implicit foundation of our learning guides.

I've always agreed with Einsteins words on measurement, 'All that is measured does not matter, and all that matters cannot be measured', or something similar. I've had issues with providing ROI metrics for KM initiatives - but maybe ROI is clouding the issue of measurement?

I admire the Bhutanese instituting a Happiness Index rather than concentrating on a GDP. If we trust a work environment that provides meaningful, and appreciated work, motivates effort, accelerates learning and provides engagement, then shouldn't we try and track improvements on those goals? Take it away from a focus on individuals and onto the collective, thus actually giving dignity back to the individual? Won't a shared HI measure increase trust in the organisation?