In reply to Holly MacDonald.

My next post may provide a starting point. I'd strongly recommend reading the referenced article and then digging back into Deming, Senge et al.
http://jarche.com/2010/09/whither-the-learning-organization/
Not all the answers are there, which is why I believe we need frameworks like Wirearchy to inform us as well. Bringing together support functions (OD, HR, IT, KM, Trg) is one part of the solution. Getting managers to think of systems is another. Gary Hamel and Thomas Malone have written a bit on this. However, there's a lot of work to do on practical implementation of new work models, but I think there's a growing, though still small, demand for it.