Social Learning in the Workplace doesn't have to be justified by complicated means.

Communication costs, both internal and external, represent major business operating expenses. Businesses that can maintain quality communication at the lowest cost will have a susbstantive competitive edge over those that don't.

If you have to travel for a meeting, that increases communication costs. It you have to wait till your face to face with someone, that increases communication costs.

Most Social Networking tools require little training, just about no technology investment, no support overhead, etc.

And with really lower costs you can do more communicating both internally and externally.

Its not working smarter, just using common sense to do work.

Gilbert