Great post Harold.

I think Geoffrey Moore has done a great job talking about the difference between systems of record vs. systems of engagement recently. Simple & complicated = systems of record. Complex = systems of engagement.

On the chaotic front, isn't a strong hierarchy (like the army in a civil unrest / chaotic revolutionary context), what often emerges to drag everyone kicking and screaming back to the ordered domain, Jon? The leader's job is to take immediate action to establish control. That means either pushing back into the complex (by introducing light constraints, safe fail experimentation, etc.) or rigid constraints and trying to go right back to simple.

My Cynefin dynamics might require some more thinking. Or perhaps the military in those chaotic coup-type situations are configured more like a strong network than a strong hierarchy...