If the 'suit' is your client and they prefer to ignore your suggestions for improvements to the work process, including collaborative working using Google Docs or Spkype, then you have to bow to them. If people ignore e-mail, yet are the invoiced party, no amount of well-intended, efficient, innovative improvements will sway them. I find in work these days that the brave new world that appeared on the horizon around Dotcom days is still dawning. IT ignorance is no respecter of age. There is a lot of wheel reinvention amongst younger colleagues. In contrast to popular perception, older peers are often better at adopting new technology, along the lines of, "Oh yeah, this is like when I switched from DOS 4 to Windows, but easier."