In reply to Jackie.

My underlying point is that organizations and workers don't have a choice. Their work will be automated and outsourced, as it has has been for lawyers and countless other professionals. I have discussed this with many companies and they admit to this situation. If you want to get paid a decent salary, you had better do complex and/or creative work. Successful companies like Apple understand this, while others, like Blockbuster, have had their simple business model automated by the likes of Netflix.