In reply to Tom Gram.

Good point, Tom. We've been lulled into the notion that information processing is knowledge work, assuming that all lawyers are knowledge workers. I like Gary Hamel's definition of the Creative Economy, where the traditional (industrial) employee traits of Intellect, Diligence & Obedience are becoming commodities (going to the lowest bidder). The Creative Economy requires more independent workers (like musical productions) with traits that can not be commoditized: Initiative; Creativity; Passion. So "knowledge workers" had best ensure that 1) they have more Task Variety than Routine Work and 2) they are valued for skills that cannot be commoditized.