Harold - interesting and useful and in the main true IMHO. My cautionary notes would be that in the absence of a network environment and in a hierarchical one - which is still the case in may orgs - "There is no room for those who just do their job within their job description (these were industrial-age constructs)." - is true as long as management has also entered the post industrial age and doesn't use this as an excuse for exploitative behaviour. WRT to "tolerance for ambiguity" - agreed although the phrase is often used as a mask for poor management; and on slide 3 would that not be "safe fail" probes as opposed to "fail safe"? Nice article and FWIW - I would have attended your session :o)