It was a very succinct post explaining what's of real importance in a networked society, Maddie. Social media for marketing are just the tip of iceberg as you also note. There is great potential to change how we organize and work together. It's why, for me, the notion that work is learning & learning is the work, is so important. Listening is a key part of learning, especially active listening.

I'm glad I came across your work :)