Decision making... Rachel, I think you just added the missing piece to Harold's post: as knowledge cannot be transferred, it can only be used and hopefully reused, and this reuse might be a good placeholder for a definition of "organizational learning". The context in which one is most prone to reuse someone's knowledge is decision making. Giving workers the opportunity to make decisions, individually or collaboratively, is also a way to ensure we don't rely on technology again. But making decisions in an hyper-connected and collaborative environment rises challenges which I don't see often discussed in my readings.