Ken, these posts (in chronological order, so the older ones may not be as relevant) discuss managing in complexity in more detail. The last post is the most comprehensive.

http://jarche.com/2009/05/managing-emergent-practice/

http://jarche.com/2010/07/managing-in-complexity/

http://jarche.com/2010/10/organizations-and-complexity/

http://jarche.com/2011/04/social-learning-complexity-and-the-enterprise/