Geez, Harold. Slow down will ya'? I'm having a hard time keeping up with you ;0)

These questions are all rhetorical, right? From a knowledge management perspective, as well as a social business perspective, I'm of the opinion anything that doesn't serve to connect people in need of information and knowledge - in as close to real-time as possible - to people who have what they need, is a waste of time and effort, which translates into a waste of money.

There is no love lost between so-called learning specialists and me, just as I don't support spending money on things like Enterprise Content Management if it supersedes, or takes away from, efforts to connect people. We in the KM field have said for years the vast majority of useful knowledge is contained between the ears of an organization's people, not in its explicit archives (as important as they may be, it is frequently through the intervention of people who know that they are found anyway).

As you say, net workers (I read that to be knowledge workers, but I suppose it could mean others as well) need ". . . ongoing, real-time, constantly-changing, collaborative, support." Couldn't agree more.