Exceptional report. One of the cleanest summaries of the current state that I have seen. My view is that, the really hard part is, putting all of these axioms into practice in the context of an individuals daily work environment. My observation gained through my experience with Option Six, GP, Xerox, and now Quantum 7 is that the employees must be supported with the right tools that enable them to do their jobs (painlessly) and gain the space necessary to take advantage of these learning methods. As you quoted Deming, he also said, "You put good people in a bad process (or system) and the process (or system) will win every time." While this is true in any professional role, I've found it even more so in the L&D space itself; for the people who are chartered to create effective learning solutions, either within an internal L&D organization or an outsourcing provider. The L&D industry is wanting for standards of practice, processes, and tools that can enable these professionals to focus on the job instead of the administrative hassles (and spreadsheets) required to make it through the day. You surround good L&D professionals with a good process and system, and they stand a fighting chance of achieving those ideals that you've outlined. Nicely done!