It's quite a shift to clearly tell information from knowledge either ... permanently confused. I agree that you cannot manage knowledge but only enable the culture which helps that good stuff can emerge ... this is not about command and control ! (new world - new rules , eg. Cluetrain, groundswell etc.) only managing the people who carry the knowledge, then it comes down to HR. „You cannot manage knowledge. But you can manage the environment which enables the creation and exploitation of knowledge.“ (Prusak much earlier)