Harold... first thanks for taking time and being on the show. It was such a refreshing conversation and we're already moving on some of the thoughts and ideas shared! I love training being part or the marketing department. In fact, I'm a huge advocate of corporations moving to a CRO environment (Chief Revenue Officer) where sales, marketing, PR, customer service and training - basically anyone with close relationships to the prospect or customer - are in alignment within the organization. So many of the silo'd organizations create physical divisions between the messaging, knowledge and expectations of the customer. This would be extremely helpful.