Hi Harold, my good friend Lee Bryant has been saying for a good number of years how one of the biggest use cases from social networking tools is how they help reduce friction when getting work done. Help avoid exception handling friction that happens through email, because the tools is not public, open and transparent enough to make those interactions flow freely without having to justify your work time and time again with your colleagues and even your boss.

Through social networking there is an additional exercise of transparency that email doesn't give you. It's that narrate your work mantra, along with observable work that makes it worth it moving away from email (Agreeing strongly with John that email still has got a couple of good use cases!), because you are eventually reducing the amount of interactions you are doing by allowing folks to see what you are doing and learn from it. Why social learning is so powerful as it gets more and more embedded into day to day work practices.

That's exactly what I have been doing over the last 4 years and counting and I wouldn't change it for anything nowadays, to be honest. I couldn't do any kind of knowledge work without it anymore, I am afraid.

Thanks much, once again, for the lovely blog post and for the link love! Much appreciated!