Harold thanks for your prompt and somewhat sarcastic response. Did I touch a nerve? As someone I follow and admire I found it surprising that you could use such a misleading and damaging expression as "capturing knowledge", a phrase that has persistently distorted and hampered efforts to get organisations to take KM seriously. As such I make no apologies for treating it bluntly. Whilst you and I would probably agree wholeheartedly on the importance of organisations being mindful of and dependant on the skills, experience and insight of the human assets within and outwith them, the idea of "capturing knowledge" does nothing to further that and is, by your own reference, a grand illusion - I suggest you don't perpetuate it if you object to short rebuttals.