[…] Customer first tempered radicals deploy a range of ‘trojan mice’ projects and activities (again thanks @stevehearsum). A Trojan mouse is a small change initiative, that operates under the radar, that tests out new ideas and experiments. Trojan mice activities help tempered radicals to incrementally leverage the small wins into a case for more radical change. Trojan mice quietly nibble away at entrenched ways of working and intransigent, internally focussed cultures. (Harold Jarche has a nice article on Trojan Mice here.) …