Another thought-provoking article, Harold. I enjoyed Pink's book. I believe people are less guilty of knowledge-hoarding than simply time-starved, and documenting procedures to share knowledge with others in an organization does take time. If employees are given the mandate that teaching others--whether simply providing job process documentation or offering an in-house tutorial for fellow employees--is a corporate value and expected as part of each employee's annual goal and performance objectives, then they will find time to incorporate this activity into their work schedule. Corporate mentoring programs are also a good way to capture and spread the intellectual capital that resides in seasoned workers.