Have been following your blog for awhile now, and am just getting started on my own. Your colleague's definition is terrific, but very difficult to convey to the operational folks. I think that will be my life's crusade - to get rid of the term "training" and replace it is "learning" in the corporate environment. Learning is more difficult and more time consuming, but it is the only way to effect organizational change.

Found a quote from Descartes back in grad school that really turned on a light bulb.... http://cemanderson.edublogs.org/2009/02/06/cartesian-origins-of-action-research/