In reply to Ara Ohanian.

I see L&D being ignored in several organizations I have worked with. As I have mentioned before, the use of social tools is new territory that is being staked by HR, IT, PR, Marketing, Communications, etc. L&D can provide a unique perspective but they first have to understand the business and then show how they can support it. I see much more innovation around social learning, collaboration and knowledge-sharing coming from outside official company L&D departments, many of whom only concern themselves with new hire training and compliance training.