[…] This is true of the Cynefin Framework where learning in the Complex zone follows the sequence ofProbe-Sense-Respond and is retrospectively coherent, i.e., understood only in reconsideration. This maps to what Jennings says regarding extracting learning. However, this necessitates L&D to don the hat of facilitators and architects and to enable people develop the skills of extracting learning. The key skill required is the ability to narrate one’s work. In 2010, Bryce Williams wrote: Working Out Loud = Observable Work + Narrating Your Work.And by enabling this narration and sharing, L&D departments can play a key role in supporting an organization move to scalable learning making it capable of dealing with change and complexity. Harold Jarche writes about this here in Ensuring Knowledge Flow through Narration: …