Harold; I like the way you frame narration as a primary knowledge tool and I believe it is also an important identity tools; for instance, in framing the training department as central to innovation. ". . . our ways of talking . . . are not neutral in how we present our world and it's problems to ourselves: . . . our different ways of talking work to propose different forms of social relationships, different statuses. different ways of positioning ourselves in relations to others, different patterns of rights and privileges, duties and obligations. . . . how the shaping and crafting of the relationships between ourselves and those around us is done linguistically, and the special part 'you' might play in such crafting" From John Shotter's Social Accountability and the Social Construction of 'You", in the 1989 book "Texts of Identity": Sage Publications.