This:

How work gets done in the network era:

- our increasing interconnectedness illuminates the complexity of our work environments
- simple work keeps getting automated
- complicated work usually gets outsourced
- complex work gives unique business advantages, while creative work finds new opportunities
- complex work is difficult to copy & creative work constantly changes:
- both require greater tacit knowledge
- tacit knowledge is best developed through conversations and social relationships
social learning networks enable better and faster knowledge feedback loops
but hierarchies constrain social interactions … so traditional management models must change
- learning amongst ourselves is the real work in business today … so management’s job is to support social learning
- social learning is how work gets done in the network era

.. is such a damned good distillation.

I honestly do not know if it can be made any clearer. Fuck the metrics and business cases, this is it.