A great post, which I saw today through a post on FB. This reflects the single biggest problem with management I have seen over the past 30 years- treating the comp,ex as if it were technical/complicated. We know what happens. The cookie-cutters can't... "Cut it." Those of us who know about the dynamics of complexity know better, and we know what responses are likely to work better in complexity. But we also need to recognize that in the swirl of stuff, recipes and best practices do still have a place. The challenge- and it is a tough one after centuries of Newtonian entrainment reinforced by the fear of failure and uncertainty- is to help managers and leaders understand and accept the natural, inescapable presence of complexity. It's always both the recipe and the experimenter.