Harold, awesome video with you and Jay. You touched on a lot of points that resonated with me deeply.

Intangibles: Making the intangible tangible is what I believe the Social Era is all about and it's something I'm focusing my work on. For example, culture is often seen as an intangible, something that many people don't understand but with which I have a strong familiarity with, both online within communities and offline within organizations.

Working Models: I actually believe that a working model is emerging because for me it resonates extremely closely with the way I developed communities of practice online in the past. This model is being used by Semco, Morning Star, and W.L. Gore, and even Valve Software to a degree (but they have some cultural issues in my opinion). BTW this heart of this model resonates with the way the Web works and even ecosystems themselves (i.e. permaculture principles).

Finally I loved hearing a bit of your background. We sound very similar in that I did a ton of technology related stuff in the past as well, even working for the Federal Government for some years (around 1990 - 1995). But then with my online community activity, I realized my passion was on the social end of things, particularly helping to define the identity of this new way of working together.

PS. Love your democratization of the workplace post as well. Nice to see someone else have the guts to say this.