Harold:

It’s useless to start you social journey if your social structure is not aligned with the process bandwidth played. But the process bandwidth should reflect the knowledge dimensions that should support the outcomes customers are willing to be achieved.

This means that turning your company into the new cisco or google if your company mostly produces every time every day the very same result and need a centralised network to avoid variation.

More about my research here: http://ultrabpm.wordpress.com/2012/04/28/new-killer-star/